Frequently asked questions

 

What should customers know about your pricing (e.g., discounts, fees)?

The service call is the minimum charge, an estimate will be given before any work is done. A 5% discount is available to seniors and active military.

​

What is your typical process for working with a new customer?

We'll get your information, the model and serial of your appliance if possible to determine any parts needed, and then set up an appointment time!

​

What education and/or training do you have that relates to your work?

Our techs are MST or NASTeC certified and EPA certified to work with refrigerants. We also attend factory trainings provided by Whirlpool, Electrolux, Frigidaire, Sub-Zero, GE, Viking, LG, Samsung, Fisher & Paykel, Vulkan Lokring, and many more. 

​

What types of customers do you work with?

People from all walks of life. We value the customer over everything. When we take care of the customer first, the rest follows.

​

What advice would you give a customer looking to hire a servicer in your area?

This industry is not regulated at all. Anyone can call themselves an appliance repair tech so be careful who you hire. We've seen so many unsafe repairs going behind other companies. Cheaper is not always better, especially when it comes to your safety.

 

What can we do to get our problem fixed as quickly as possible?

Having the model and serial number up front with a detailed description of the issue can help a lot! Our goal is to get an appliance fixed as quickly and safely as possible so our customers can get back to their routine.